IT Network Support Specialist
Salary:
$47,476.
00 - $73,840.
00 AnnuallyLocation :
Grand Prairie, TXJob Type:
Full TimeJob Number:
2023-00288Department:
Information TechnologyDivision:
Infrastructure ServicesOpening Date:
07/31/2023Closing Date:
8/14/2023 5:
00 PM CentralJob Summary Are you a tech-savvy individual eager to make a significant impact in the world of IT support? Look no further! We are thrilled to offer you the opportunity to become an integral part of our dynamic team as an IT Systems Support Specialist.
Apply with The City of Grand Prairie today!Under general direction of the IT Manager - Infrastructure Services, this position provides technical expertise to implement, maintain, and support the network infrastructure including related information technology systems.
These include both LAN/WAN-related devices and applications.
Essential Job Functions This information is intended to be descriptive of the key responsibilities of the position.
The following examples do not identify all duties performed by any single incumbent.
This position has responsibilities that require lifting up to 20 pounds on occasion.
Performs day-to-day operations and supports enterprise-class network environment, including troubleshooting, support and resolution of customer issues.
Implements, upgrades, modifies, monitors and supports network infrastructure, including routers, switches, firewalls, wireless devices and related hardware and applications.
Participates in scheduled change management and participates in incident management as needed.
Has good understanding of networking concepts.
Has experience networking PCs, Servers and Cisco network switches.
Has good understanding of WAN and voice protocols.
Has knowledge and experience with installing and configuring Cisco switches and wireless access points.
Understanding of routing protocols (i.
e.
, gateway, subnet mask, RIP, OSPF, EIGRP).
Understanding of LAN Switching (VLAN, Trunking, Port-Security, EtherChannel, Spanning-Tree protocol).
Understanding of TCP/UDP, DHCP, DNS and WINS protocols.
Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling.
Develops, documents, and maintains problem resolution procedures for various network systems.
Documents and logs all work related activity in departmental service support ticketing system and facilitates best practices for customer service support.
All other duties as assigned by a supervisor/manager within your department/division.
Minimum
Qualifications Education:
Associate's degree in Computer Science, Management Information Systems or related discipline, or the equivalent in experience.
Experience:
Two (2) years of increasingly responsible experience.
Working knowledge of Networking Standards and Topologies.
Knowledge of virtual infrastructures and virtualization techniques.
Working knowledge of Microsoft Active Directory.
Skill in troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems.
Ability to work independently with minimal supervision; possess resourcefulness and complex problem-solving capability.
Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a manner in which they can easily understand.
Licenses:
Valid Driver's License required.
Certifications required:
ITIL certification or ability to certify within 6 months of hire.
Cisco CCNA certification or Security
certification is a plus.
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01 What is the highest level of Education obtained? Some high school, no diploma or GED High School Diploma/GED Some College, no degree Technical or Trade School (Did not complete) Technical or Trade School (Completed) Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree 02 Do you have a valid Texas driver's license? Yes No Other - Out of state driver's license 03 How many years of IT or relevant experience do you have? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 04 How many years of experience do you have in Networking Standards and Topologies? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 05 How many years of strong working knowledge of virtual infrastructures and virtualization techniques do you have? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 06 How many years do you have troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 07 Do you possess the ITIL certification or will you have the ability to certify within 6 months of hire? Yes No I currently possess the ITIL certification.
In Progress 08 Do you possess a Security
certification or will you have the ability to certify within 6 months of hire? Yes No I currently possess the Security
certification.
In Progress 09 Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance? Yes No Required Question Recommended Skills Active Directory Group Business Informatics Change Management Cisco Cisco Switches Communication Estimated Salary: $20 to $28 per hour based on qualifications.
$47,476.
00 - $73,840.
00 AnnuallyLocation :
Grand Prairie, TXJob Type:
Full TimeJob Number:
2023-00288Department:
Information TechnologyDivision:
Infrastructure ServicesOpening Date:
07/31/2023Closing Date:
8/14/2023 5:
00 PM CentralJob Summary Are you a tech-savvy individual eager to make a significant impact in the world of IT support? Look no further! We are thrilled to offer you the opportunity to become an integral part of our dynamic team as an IT Systems Support Specialist.
Apply with The City of Grand Prairie today!Under general direction of the IT Manager - Infrastructure Services, this position provides technical expertise to implement, maintain, and support the network infrastructure including related information technology systems.
These include both LAN/WAN-related devices and applications.
Essential Job Functions This information is intended to be descriptive of the key responsibilities of the position.
The following examples do not identify all duties performed by any single incumbent.
This position has responsibilities that require lifting up to 20 pounds on occasion.
Performs day-to-day operations and supports enterprise-class network environment, including troubleshooting, support and resolution of customer issues.
Implements, upgrades, modifies, monitors and supports network infrastructure, including routers, switches, firewalls, wireless devices and related hardware and applications.
Participates in scheduled change management and participates in incident management as needed.
Has good understanding of networking concepts.
Has experience networking PCs, Servers and Cisco network switches.
Has good understanding of WAN and voice protocols.
Has knowledge and experience with installing and configuring Cisco switches and wireless access points.
Understanding of routing protocols (i.
e.
, gateway, subnet mask, RIP, OSPF, EIGRP).
Understanding of LAN Switching (VLAN, Trunking, Port-Security, EtherChannel, Spanning-Tree protocol).
Understanding of TCP/UDP, DHCP, DNS and WINS protocols.
Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling.
Develops, documents, and maintains problem resolution procedures for various network systems.
Documents and logs all work related activity in departmental service support ticketing system and facilitates best practices for customer service support.
All other duties as assigned by a supervisor/manager within your department/division.
Minimum
Qualifications Education:
Associate's degree in Computer Science, Management Information Systems or related discipline, or the equivalent in experience.
Experience:
Two (2) years of increasingly responsible experience.
Working knowledge of Networking Standards and Topologies.
Knowledge of virtual infrastructures and virtualization techniques.
Working knowledge of Microsoft Active Directory.
Skill in troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems.
Ability to work independently with minimal supervision; possess resourcefulness and complex problem-solving capability.
Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a manner in which they can easily understand.
Licenses:
Valid Driver's License required.
Certifications required:
ITIL certification or ability to certify within 6 months of hire.
Cisco CCNA certification or Security
certification is a plus.
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01 What is the highest level of Education obtained? Some high school, no diploma or GED High School Diploma/GED Some College, no degree Technical or Trade School (Did not complete) Technical or Trade School (Completed) Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree 02 Do you have a valid Texas driver's license? Yes No Other - Out of state driver's license 03 How many years of IT or relevant experience do you have? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 04 How many years of experience do you have in Networking Standards and Topologies? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 05 How many years of strong working knowledge of virtual infrastructures and virtualization techniques do you have? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 06 How many years do you have troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems? Under 1 year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years Over 4 years 07 Do you possess the ITIL certification or will you have the ability to certify within 6 months of hire? Yes No I currently possess the ITIL certification.
In Progress 08 Do you possess a Security
certification or will you have the ability to certify within 6 months of hire? Yes No I currently possess the Security
certification.
In Progress 09 Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance? Yes No Required Question Recommended Skills Active Directory Group Business Informatics Change Management Cisco Cisco Switches Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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