Customer Service and Scheduling
Grand Prairie, TX Grand Prairie, TX Full-time Full-time $18 an hour $18 an hour Job Summary The main responsibility of this position is to assist customers requesting foundation evaluations, and schedule repair work while providing them with a positive, memorable experience Duties and responsibilities This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to contact us/form fills messages from our website.
This position is responsible to accurately complete paper and online forms that are required to precisely schedule an Evaluator to review the customer's location.
Rescheduling appointments as necessary due to weather, evaluator requests, etc.
will be accomplished.
Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.
Uphold company standards by communicating with builders, real estate companies and commercial customer in a professional manner always.
Additional responsibilities will include acting as customer concierge representative, directing visitors and inbound calls to the appropriate office/location.
Ensure all sold repairs are scheduled and completed in their entirety:
from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) and customer communication ending with follow up after repair completion.
Other duties may be assigned based on business needs normally associated with an office atmosphere.
Hours are Monday-Friday 8:
00 AM-5:
00PM, Saturday 10:
00 AM-2:
00 PM.
This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.
Essential Job Duties Use of Keyboard Use of telephone Interact with and offer excellent customer service skills Able to lift up to 15 pounds Strong written and verbal communication skills Qualifications Ability to prioritize and multi-task in a fast-paced environment Ability to handle confidential information in a discreet, professional manner Customer service skills Proficient with Office 365 products, especially Microsoft Excel and Word Data entry and general math skills Strict attention to detail, accuracy is imperative Excellent organizational and analytical skills Ability to be an effective team member and display initiative Strong written and verbal communication skills Bilingual a plus, but not required Compensation A competitive hourly rate based on experience, skills, and education ($18.
00) Job Type:
Full-time Pay:
$18.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible to accurately complete paper and online forms that are required to precisely schedule an Evaluator to review the customer's location.
Rescheduling appointments as necessary due to weather, evaluator requests, etc.
will be accomplished.
Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.
Uphold company standards by communicating with builders, real estate companies and commercial customer in a professional manner always.
Additional responsibilities will include acting as customer concierge representative, directing visitors and inbound calls to the appropriate office/location.
Ensure all sold repairs are scheduled and completed in their entirety:
from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) and customer communication ending with follow up after repair completion.
Other duties may be assigned based on business needs normally associated with an office atmosphere.
Hours are Monday-Friday 8:
00 AM-5:
00PM, Saturday 10:
00 AM-2:
00 PM.
This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.
Essential Job Duties Use of Keyboard Use of telephone Interact with and offer excellent customer service skills Able to lift up to 15 pounds Strong written and verbal communication skills Qualifications Ability to prioritize and multi-task in a fast-paced environment Ability to handle confidential information in a discreet, professional manner Customer service skills Proficient with Office 365 products, especially Microsoft Excel and Word Data entry and general math skills Strict attention to detail, accuracy is imperative Excellent organizational and analytical skills Ability to be an effective team member and display initiative Strong written and verbal communication skills Bilingual a plus, but not required Compensation A competitive hourly rate based on experience, skills, and education ($18.
00) Job Type:
Full-time Pay:
$18.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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