Information Receptionist - DSCC
Serves as the initial point of contact for the general public and employees in the Designation and Sentence Computation Center (DSCC) of the Federal Bureau of Prisons. Performs basic office support functions to facilitate communication for staff to ensure the orderly operation of DSCC. Responsible for directing telephone calls to the appropriate DSCC staff member or transferring calls to the appropriate office of the Grand Prairie Office Complex. Schedules classrooms, video conferences, meeting, etc. Serves as the inmate locator and must be aware of what constitutes public information regarding a federal inmate. Required to receive calls and visitors courteously, ask pertinent questions tactfully and give information and direction clearly. This position is located in a Federal building and is required to observe security procedures. To be considered for the position, you must meet the following qualification requirements:
Education:
Successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One-year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR
Experience:
One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Some examples of this qualifying experience are:
Experience in maintaining changes to visiting files on a daily basis. Experience in receiving incoming telephone calls and requests, and refers them to the appropriate department or individual for resolution. Experience in initiating and responding to numerous calls within the Designations and Sentence Computation Center (DSCC), ascertaining the caller's identity before any exchange of information. OR Combination of Education and
Experience:
Equivalent combinations of successfully completed post-high school education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. Your eligibility for consideration will be based on your responses to the questions in the application.
Estimated Salary: $20 to $28 per hour based on qualifications.
Education:
Successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One-year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR
Experience:
One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Some examples of this qualifying experience are:
Experience in maintaining changes to visiting files on a daily basis. Experience in receiving incoming telephone calls and requests, and refers them to the appropriate department or individual for resolution. Experience in initiating and responding to numerous calls within the Designations and Sentence Computation Center (DSCC), ascertaining the caller's identity before any exchange of information. OR Combination of Education and
Experience:
Equivalent combinations of successfully completed post-high school education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. Your eligibility for consideration will be based on your responses to the questions in the application.
- Department:
0304 Information Receptionist - Salary Range:
$33,638 to $43,728 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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